Author: Global News

Telus email outage stretches into 3rd day, and customers say this is ‘intolerable’

– A A + For three days, Telus customers have complained of an outage that has affected the company’s email services.
Telus has offered reassurances that most of its customers can access their email now.
But complaints continue to pour in to the company’s support page on Twitter. And at least one business owner said the manner in which the corporation has communicated is “intolerable.”
WATCH: Nov. 28, 2017 — Complaints about Canadian telecom companies up
In a statement to Global News on Saturday afternoon, Telus said hundreds of team members, including technicians, are working to restore access to email.
“This is a fluid situation, and we are doing everything we can to stabilize all servers as we bring our final customers back online,” said Tony Geheran, Telus’ chief customer officer.
“Unfortunately, the issues with the remaining servers are very complex, which is why this is taking much longer than we would like. We know that our..

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Telus email is down for certain customers — no access, sending or receiving

– A A + Some Telus customers found themselves unable to use their accounts amid an outage that happened on Thursday.
The outage had been taking place since the morning — the company tweeted about it just after 5 p.m. PT.
However, Telus had not tweeted about any resolution of the outage as of 9 p.m.
WATCH: From the archives — Telus no longer naming BC Place
Customers were “unable to access, send, or receive email” through those accounts, said a company statement sent to Global News.
“Our technicians are working extremely hard to resolve the issue as quickly as possible,” the company said.
READ MORE: Canadian telco networks working to fix widespread outages of voice services
“We recognize how important email is for our customers, and we understand this is inconveniencing those who are affected.”
Neither the company statement, nor its social media channels, gave any sign of how long it would be before service was restored ..

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Apple says it is responsible for 2.4 million U.S. jobs

– A A + Apple Inc said on Wednesday it was either directly or indirectly responsible for 2.4 million U.S. jobs, up 20 per cent from the two million the technology company estimated in 2017.
READ MORE: Certain MacBook Pro models banned from U.S. flights amid battery fire risks

Story continues below The iPhone maker said its direct workforce grew from 80,000 to 90,000 in the 2.5 years since its last U.S. job estimate. But most of the estimated growth came from companies such as Broadcom Inc which make parts in the United States for Apple products and from third-party software developers making apps for Apple devices.
App-related jobs totaled 1.9 million, up by 325,000 from its previous estimate, the Cupertino, California-based company said in a news post on its website.
Apple did not say how it arrived at its estimates or how the research was funded. Estimates of indirect job creation can vary widely depending on how the a..

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Humans were transcribing Facebook Messenger and Skype audio

– A A + Facebook has paid contractors to transcribe audio clips from users of its Messenger service, raising privacy concerns for a company with a history of privacy lapses.
The practice was, until recently, common in the tech industry. Companies say the use of humans helps improve their services. But users aren’t typically aware that humans and not just computers are reviewing audio.
Story continues below READ MORE: British case challenges facial recognition in the United Kingdom, home of the security camera
A report last week said Microsoft also uses human transcribers with some Skype conversations and commands spoken to Microsoft’s digital assistant, Cortana. Microsoft told tech news site Motherboard that it has safeguards such as stripping identifying data and requiring non-disclosure agreements with contractors and their employees. Yet details leaked to Motherboard.
Transcriptions done by humans raise bigger concerns because of the potential..

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Amid ICE raids, Amazon’s government contract comes under fire over surveillance concerns

– A A + Following the largest Immigration and Customs Enforcement (ICE) raid in over a decade last week, dozens of people were arrested at an Amazon Books store in Manhattan, N.Y., on Monday morning for protesting the business relationship between the e-commerce giant and the immigration authority.
Story continues below As ICE raids have ramped up over the past few months, the Seattle-based tech giant has come under fire for its history of selling cloud services technology to ICE through a third-party organization called Palantir, which helps the immigration authority track and target immigrants.
READ MORE: ‘Let our voices be heard’ — Youth march in protest of Mississippi ICE raids
A number of contracts between major tech companies and law enforcement have come to light over the past few years — including Amazon’s facial-recognition surveillance program, known as Rekognition, and Google’s AI military drone project — all..

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